Terms and Conditions
1. Services, Term and Fees
The Agency offers matchmaking services designed to introduce individuals seeking meaningful relationships. By joining, You agree to complete a detailed profile outlining Your personal attributes and partner preferences.
The Agency acts as a facilitator and does not guarantee the quantity or success of matches. The Agency is focused on quality as opposed to frequency.
Profiles are not publicly searchable. Matches will be suggested exclusively by the Agency.
2. Client Eligibility and Obligations
Clients must be at least 18 years old, single, and seeking a committed relationship. Should the Agency discover that the Client is married or still residing with spouse or common-law partner, then the Client status will be terminated immediately and no refunds will be given.
You represent that all personal information You provide is accurate, complete, and current. You agree to promptly inform the Agency of any changes to Your contact details, relationship status, or other relevant circumstances.
You consent to verification of Your identity through government-issued photo ID or supporting documentation. The Agency does not conduct full background checks unless explicitly stated.
You confirm that You have never been convicted of an indictable offence and that You are not required to register as a sex offender with any government entity.
3. Conduct and Use of Services
You agree to treat staff, matches, and other clients respectfully and lawfully. Prohibited behaviors include but are not limited to:
- Breach of Agreement
- Harassment, stalking, threats, or offensive or abusive conduct towards Agency staff or other members
- Misrepresentation or impersonation
- Commercial use of matchmaking services
- Public defamation or harmful statements about the Agency or other clients
Breaches of this code may result in immediate termination of services without refund.
Your Client status with the Agency is for Your personal use and You agree that You will not use the services received for any business or commercial activities.
4. Confidentiality and Information Disclosure
The Agency respects Your privacy and will not disclose personal information without Your written consent unless required by law. You authorize the Agency to use the information You supplied to it to perform its services for You, including allowing it to provide all relevant information about You to other Clients.
You agree to maintain the confidentiality of any information shared about matches and will not misuse or share such details for non-personal purposes.
By participating in matchmaking services, You authorize the Agency to share limited personal details (such as first name, age range, general interests) with potential matches at the Agency’s discretion. If both members agree to a match, the Agency will share each person’s phone number. If one or both members prefer not to share their phone numbers, the Agency will share their email addresses with each other instead.
5. Cancellations, Refunds, and Termination
All fees are final and non-refundable unless otherwise required by law or explicitly stated in writing by the Agency.
You may cancel Your participation at any time by written notice. However, no refunds will be issued for unused portions of services.
6. Safety and Liability
You acknowledge and accept that the Agency does not guarantee the compatibility, safety, or intentions of any suggested matches.
You are solely responsible for Your conduct during meetings or dates. The Agency is not liable for any outcomes, damages, or incidents arising from interactions with other clients or event participants.
Meetings should take place in public settings. You agree to use sound judgment and caution, including not disclosing sensitive information (e.g., financial details) to others.
The Agency does not do background checks on our clients. You assume the full responsibility and risk in attending and participating in any of the Agency’s matches and/or events. You release the Agency from any liability and take full responsibility regarding any person You meet through the Agency match and/or event and/or any event or situation arising between Yourself and someone You met through the Agency.
Participation in Agency events will require a separate registration and waiver before each event.
The Agency makes no warranties regarding the accuracy of client information or the results of any matchmaking services.
The Agency is not liable for indirect, incidental, emotional, physical, or economic damages related to Your use of the service.
Maximum liability, if any, is limited to the amount paid by You for services rendered.
7. Dispute Resolution and Governing Law
You are solely responsible for the interactions between Yourself and any matches made. The Agency will not act as a monitor or mediator to monitor disputes between You and other parties using this service should they arise.
All disputes with the Agency will be resolved through binding arbitration in Ontario, Canada. Class actions are expressly waived.
This Agreement is governed by the laws of Ontario, Canada, without regard to its conflict of laws provisions.
8. Intellectual Property and Use Restrictions
All content and materials provided by the Agency, including digital materials, branding, and service structures, are protected by intellectual property laws. You may not reproduce or share any such content without written consent.
9. Legal Notice
Lovella Match reserves the right to update or modify its service procedures at any time, in the best interest of clients and operations. By engaging with our services, you agree to abide by the most current version of our terms. Our full client agreement, which outlines all rights and responsibilities, will be provided upon enrollment.
Last Revised: January 1, 2025